Terms and Conditions

Article 1 – Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Customer: Any individual who purchases products through our website.

Company: LvanBeek, operating under the trading name Hollis & Hale.

Agreement: The agreement entered into between Hollis & Hale and the customer when an order is placed and accepted.

Products: The goods offered for sale through our website.

Website: The Hollis & Hale online store available at hollisandhale.com.

Return Period: The 30-day period following receipt of an order during which an eligible product may be returned in accordance with our Return Policy.

Article 2 – Identity of the Company

Hollis & Hale is operated by LvanBeek, a company registered in the Netherlands.

Company name: LvanBeek
Chamber of Commerce (KvK): 87304929
VAT number: NL004391248B36
Trading name: Hollis & Hale
Address: Ginnekenweg 7, 4818 JA Breda, Netherlands (no viewing or sales area)
Email:
Phone:

Article 3 – Scope of Application

These Terms and Conditions apply to all offers, orders, purchases, and agreements made through Hollis & Hale.

By placing an order through our website, the customer agrees to these Terms and Conditions and any other policies referenced on our website.

Article 4 – Products and Offers

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, minor differences in color, appearance, or presentation may occur depending on the customer's device or screen settings.

We reserve the right to correct errors, inaccuracies, or omissions and to modify or withdraw offers where permitted by applicable law.

Prices and any applicable shipping charges will be displayed before the customer completes their purchase.

Article 5 – Conclusion of the Agreement

An order is submitted when the customer completes the checkout process.

After an order has been placed, the customer will receive an electronic order confirmation. We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases involving incorrect pricing, suspected fraud, payment issues, or product availability.

Article 6 – Returns

Customers have 30 days from the date of delivery to request a return.

Returned products must meet the eligibility requirements described in our Return Policy.

Approved returns must be sent to our designated return facility in China. The registered business address in the Netherlands is not a return address.

Return shipping costs are the responsibility of the customer unless otherwise stated by us or required by applicable law.

Customers should contact us before returning an item so that we can provide the appropriate return instructions and return address.

For complete information regarding returns, please refer to our Return Policy.

Article 7 – Refunds

Once an eligible return has been received and inspected at our designated return facility, an approved refund will be issued to the original payment method within 14 days.

Additional processing time by the customer's bank, card issuer, or payment provider may apply.

No restocking fees are charged.

Article 8 – Customs and Import Charges

Orders may be shipped internationally to customers in the United States.

Depending on the destination, shipment, product, and applicable laws, customs authorities or carriers may impose import duties, taxes, customs charges, or other fees.

Where such charges apply and have not been collected at checkout, they may be the responsibility of the customer, subject to applicable law.

Hollis & Hale is not responsible for delays caused by customs processing or circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information and for cooperating with the carrier or customs authorities where reasonably necessary to complete delivery.

Article 9 – Product Conformity and Defects

We aim to ensure that products supplied through Hollis & Hale correspond with their descriptions and are delivered in satisfactory condition.

If a product arrives damaged, defective, or incorrect, the customer should contact us and provide their order number and clear evidence of the issue, such as photographs where appropriate.

We will review the matter and provide an appropriate resolution in accordance with applicable law and our policies.

Article 10 – Delivery

Orders are generally processed within 2–3 business days.

After processing, the estimated shipping time is 8–11 business days, excluding weekends and holidays.

These delivery periods are estimates and may occasionally be affected by carrier delays, customs processing, weather conditions, high order volumes, or other circumstances outside our reasonable control.

For complete delivery information, please refer to our Shipping Policy.

Article 11 – Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Once an order has been processed and dispatched, cancellation may no longer be possible. After delivery, eligible products may be returned in accordance with our Return Policy.

Article 12 – Complaints

If you experience an issue with an order or our service, please contact us through our Contact Page.

We aim to respond to customer inquiries within 24 hours during our regular customer service hours.

We will make reasonable efforts to investigate and resolve complaints as promptly as possible.

Article 13 – Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Netherlands, without limiting any mandatory consumer rights or protections that may apply to customers under applicable law.

We encourage customers to contact us first so that we can attempt to resolve any dispute amicably.

Any disputes that cannot be resolved amicably will be handled by the competent courts as determined under applicable law.