Privacy Policy

At Hollis & Hale, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Section 1 – Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Contact Information
This may include your name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information
This may include products purchased, order history, payment status, refunds, returns, and other transaction-related information.

Payment Information
Payments are processed through third-party payment service providers. We do not directly store complete payment card information where such information is handled by our payment processors.

Device and Technical Information
This may include your IP address, browser type, device information, operating system, and information about how you access our website.

Website Usage Information
This may include pages viewed, products viewed, links clicked, referring websites, interactions with our website, and other browsing activity.

Marketing and Advertising Information
This may include information about your interactions with advertisements, marketing communications, and information collected through cookies, pixels, tags, and similar technologies.

Communications
We may collect information that you provide when contacting our customer service team or otherwise communicating with us.

Section 2 – How We Collect Personal Information

We may collect personal information:

directly from you when you place an order, contact us, sign up for marketing communications, or otherwise provide information to us;
automatically when you visit or interact with our website;
from service providers that assist us in operating our website and business; and
from advertising, analytics, and marketing service providers where permitted by applicable law.

Section 3 – How We Use Your Personal Information

We may use your personal information to:

process and fulfill orders;
process payments, refunds, and returns;
provide shipping and order tracking;
communicate with you about your orders;
provide customer support;
operate, maintain, and improve our website;
understand how visitors use and interact with our website;
detect and prevent fraud, misuse, and security incidents;
comply with applicable legal and regulatory requirements;
send marketing communications where permitted;
measure the effectiveness of marketing and advertising;
provide or improve advertising and marketing activities where permitted by applicable law; and
operate and improve our business and services.

Section 4 – E-Commerce Platform and Service Providers

Our online store is operated using third-party e-commerce technology and service providers that enable us to offer and sell our products and services.

These service providers may process personal information on our behalf or in connection with the services they provide to us.

Information submitted through our store may therefore be processed or stored using systems and infrastructure operated by third-party service providers.

These providers maintain their own privacy and security practices.

Section 5 – Payment Processing

Payments made through our website are processed through the payment methods and payment service providers available at checkout.

These providers may collect and process information necessary to complete your transaction, prevent fraud, verify payments, and comply with applicable financial and legal requirements.

Payment service providers maintain their own privacy and security practices.

Section 6 – Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors interact with our website, improve our services, and support analytics, marketing, and advertising activities.

These technologies may collect information such as your IP address, browser type, device information, pages visited, products viewed, referring websites, and interactions with our website.

Some cookies are necessary for our website to function properly, while others may be used for analytics, performance, personalization, or advertising purposes.

Third-party service providers may also use cookies, pixels, tags, and similar technologies in connection with the services they provide to us.

You can manage or disable cookies through your browser settings and, where available, through privacy or cookie controls provided on our website.

Please note that disabling certain cookies may affect the functionality of some parts of our website.

Section 7 – How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services, including:

e-commerce and website service providers;
payment processors;
shipping and logistics providers;
customer service providers;
analytics providers;
advertising and marketing service providers;
fraud prevention and security providers;
professional advisers; and
government authorities or other parties where disclosure is required by law.

These third parties may process personal information according to their own privacy policies or under agreements with us, depending on their role.

We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Section 8 – Advertising and Your Privacy Choices

We may use third-party advertising, marketing, and analytics services to understand how customers interact with our website, measure the effectiveness of our marketing, and provide advertising that may be more relevant to users.

These services may use cookies, pixels, tags, device identifiers, or similar technologies and may collect information such as IP addresses, browsing activity, website interactions, device information, and advertising interactions.

Under certain U.S. state privacy laws, some disclosures of personal information for targeted or cross-context behavioral advertising may be considered a “sale,” “sharing,” or “targeted advertising,” even when personal information is not exchanged directly for money.

Where required by applicable law, we will provide consumers with the ability to exercise applicable opt-out rights.

Section 9 – Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Section 10 – Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information where necessary to:

provide our products and services;
maintain order and transaction records;
provide customer service;
resolve disputes;
prevent fraud;
enforce our agreements; and
comply with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the purposes for which it was collected.

Section 11 – Your Privacy Rights

Depending on where you live and the privacy laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the right to:

request access to personal information we maintain about you;
request deletion of certain personal information;
request correction of inaccurate personal information;
obtain information about how your personal information is collected, used, or disclosed;
opt out of certain uses or disclosures of personal information for advertising purposes; and
exercise applicable privacy rights without unlawful discrimination.

These rights may be subject to exceptions and limitations under applicable law.

To submit a privacy request, please contact us through our Contact Page.

We may request information reasonably necessary to verify your identity before processing certain requests.

Section 12 – California Privacy Rights (CCPA/CPRA)

This section applies to California residents to the extent that the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to Hollis & Hale and the personal information concerned.

Where applicable, California residents may have certain rights regarding their personal information.

Right to Know

You may have the right to request information regarding the personal information we have collected about you, including:

the categories of personal information collected;
the categories of sources from which personal information was collected;
the purposes for collecting, using, or disclosing personal information;
the categories of third parties to whom personal information has been disclosed;
the categories of personal information sold or shared, if applicable; and
specific pieces of personal information maintained about you.

Right to Delete

You may have the right to request that we delete certain personal information we have collected from you.

This right is subject to exceptions permitted by applicable law. For example, we may need to retain certain information to complete transactions, maintain required business records, detect or prevent fraud, comply with legal obligations, or establish or exercise legal rights.

Right to Correct

You may have the right to request correction of inaccurate personal information that we maintain about you.

Right to Opt Out of Sale or Sharing

Where applicable, California residents may have the right to opt out of the sale or sharing of their personal information.

For purposes of California privacy law, “sharing” may include certain disclosures of personal information for cross-context behavioral advertising.

Certain advertising and marketing technologies used on our website may involve disclosures of personal information that qualify as “sharing” or similar activities under applicable privacy laws.

Where required by applicable law, we will provide an appropriate mechanism for consumers to exercise applicable opt-out rights.

Sensitive Personal Information

Where applicable, California residents may have the right to limit certain uses or disclosures of sensitive personal information.

We will honor such rights where required by applicable law.

Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable California law.

Authorized Agents

Where permitted by applicable law, California residents may designate an authorized agent to submit certain privacy requests on their behalf.

We may request information reasonably necessary to verify the authorization and/or identity of the consumer before processing the request.

Exercising Your California Privacy Rights

To submit an applicable California privacy request, please contact us through our Contact Page.

We may request information reasonably necessary to verify your identity and process your request.

Section 13 – Children’s Privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

Section 14 – Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.

Section 15 – International Data Processing

Hollis & Hale is operated by a company registered in the Netherlands and serves customers in the United States.

As a result, personal information may be processed, transferred, or stored outside the state or country in which you live, including through service providers operating in other jurisdictions.

Where required by applicable law, we take appropriate measures regarding the processing and transfer of personal information.

Section 16 – Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, or applicable legal requirements.

Any updated version will be posted on our website. Changes will become effective when posted unless otherwise stated or required by applicable law.

We encourage you to review this Privacy Policy periodically.

Section 17 – Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us through our Contact Page.